It is also a remarkably efficient and profitable airline and has been for decades. Loizos Heracleous, Jochen Wirtz and Robert Johnston explain how it combines service excellence with cost effectiveness. Shareholding revisited 5 myths of family firms Corporate purpose isn't this. Comments 0 You must be a registered user to add a comment here. For Institutions. Sign In.
Fields of Study. Contact School. Keystone Scholarship Discover the options our scholarship can give you. Read more. About the School Singapore Management University. Singapore Management University. View School Profile. Ask a Question General Information Can you send me more information about this program? Program Dates When is the application deadline for this program?
What is the start date for this program? Can I pay for this program in installments? What is the duration of this program?
Public Courses. Asia Pacific. Tailored Learning. Assessment solutions. Online Learning. About Fitch Learning. Learn more about us. Trainer Vacancies. Our Training. Request Information. Overview Investment Environment Investment Practice. Who takes the Investment Management Certificate?
What's on the syllabus? The IMC is split into two units: Investment Environment - covering topics including the regulatory environment, markets, taxation and client objectives Investment Practice - covering topics including financial instruments, portfolio management, accounting, economics and statistics How much work is required?
So, how does it consistently deliver premium service to demanding customers in an industry where both price pressures and customer expectations have been continually rising? In common with many other organisations with a reputation for providing excellent service, SIA has top management commitment to service, customer-focused staff and systems, and a customer-oriented culture.
However, our research into SIA, spanning many years and at all levels in the organisation, has uncovered a number of insights into developing and maintaining a reputation for service excellence that is applicable to a wide range of service organisations. The values of cost-effective service excellence are enshrined in a unique, self- reinforcing activity system that makes the values real for all employees. We found that the five pillars of this activity system see Figure 1 are:.
|Investment management certificate singapore airlines||For other uses, see Scoot disambiguation. Students will think about and discuss a range of benefits that managing and understanding change may contribute to their lives, the organizations in which they work, and society as a whole. The students will also discover the current technologies that are applying to the airline operations in this module. Shareholding revisited 5 myths of family firms Corporate purpose isn't this. Students will be equipped with fundamental skills and knowledge of the operations in hotels and resorts.|
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